Sorry You Don’t Understand!


“Education is the most powerful weapon which you can use to change the world.” Nelson Mandela

I know I have blogged about this issue with LinkedIn before. And I apologize in advance for bringing it up once more. Being frustrated and angry about the problem and knowing very well that the solution is not in my hands I can’t do anything at the moment except write about it.

My problem is with one of my published posts. On June 19, I published ‘We Have Failed’ on LinkedIn. Within the first half hour I noticed that there were 30 comments from readers on this particular post. When I tried to read them however there were some technical problems and I couldn’t. I tried using different browsers but the problem persisted.

So I did what we all do at times like this, I asked for professional help. I contacted the LinkedIn help center and discussed my problem with a Customer Experience Advocate. After much give and take, which I blogged about in my article ‘Shall I Publish On LinkedIn’ on the 27th of June, I am sorry to say that my problem still exists. What’s worse I feel like:

“I had done all that I could, and no Man is well pleased to have his all neglected, be it ever so little.” Samuel Johnson

Yes I feel neglected on top of being frustrated. The one thing I have difficulty understanding is how a minor technical problem on a professional network like LinkedIn cannot be solved! I use different platforms like Tumblr, Pinterest, WordPress, and technical problems do occur but are solved so very quickly. But with LinkedIn:

“I feel as if I were a piece in a game of chess, when my opponent says of it: That piece cannot be moved.” Søren Kierkegaard

It is so sad when I can see that 30 people have taken the time to read and comment on my article and I am not able to read those comments and not able to thank them. And for how long???? I despair when I think that I will never find out and the problem will not be resolved. Since all I got from the Advocate a week ago on the 29th of June is:

“I can understand your frustration. I have forwarded your ticket to the respective team to follow up on the issue.”

At this point all I can say to her is, “Sorry but I don’t think you understand my frustration. You don’t understand how heartbreaking it is for a writer to not be able to connect with readers.”

Tools

Ralph Waldo Emerson writes:

“There are many things of which a wise man might wish to be ignorant.” 

ChK

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One Response to Sorry You Don’t Understand!

  1. Daniel says:

    I left LinkedIn long ago, and they still accept invitations in my name to link with other members. I’m glad to not be there.

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